Job Summary
The Service Advisor cum Floor Supervisor bridges the gap between customers and the workshop floor. You will handle customer consultations and workshop floor operations, with a strong focus on technical troubleshooting, accurate diagnosis, and stringent quality control.
Key Responsibilities
Diagnosis & Troubleshooting
Inspect vehicles alongside customers to troubleshoot mechanical or electrical issues.
Perform accurate diagnostics to identify root causes of vehicle complaints.
Create precise job cards outlining the exact technical troubleshooting steps required.
Floor Supervision & Quality
Assign tasks to technicians based on diagnostic results and skill levels.
Monitor repair work on the floor to ensure technicians follow standard operating procedures.
Enforce quality standards throughout the repair process to minimize vehicle turnaround time.
Final Inspection & Delivery
Conduct final inspections and test drives to verify all complaints are completely resolved.
Ensure zero rework by signing off only on vehicles that meet perfect quality benchmarks.
Explain technical repairs clearly to customers during vehicle delivery to build trust.