A Service Advisor at Modi Hyundai acts as the primary customer contact for vehicle service, explaining repair issues, providing detailed estimates, and coordinating the repair process with technicians. Key responsibilities include greeting customers, diagnosing problems, accurately detailing work orders for technicians, managing the service workflow, and ensuring customer satisfaction by providing clear updates and resolving complaints. Successful candidates possess strong customer service, communication, and interpersonal skills, along with a solid understanding of automotive technology and services.
Core Responsibilities
Customer Interaction:Greet customers, actively listen to their concerns, and build rapport to ensure a positive experience.
Vehicle Diagnosis:Translate customer-reported problems into clear, actionable work orders for service technicians.
Service Coordination:Work with technicians to ensure repairs are completed efficiently and meet company quality standards.
Estimates & Approvals:Provide detailed explanations of costs and time frames for services, obtain customer authorization for additional work.
Customer Communication:Keep customers informed about their vehicle's progress, answer questions, and handle any complaints.
Record Keeping:Maintain accurate customer and service records in the dealership's computer system.
Payment Processing:Handle invoicing and collect payments for services rendered.
Key Skills & Qualifications
Customer Service:Exceptional skills in providing hospitable, respectful, and high-quality service.
Communication:Excellent interpersonal and clear, professional verbal communication skills.
Automotive Knowledge:A strong understanding of automotive technology, vehicle maintenance, and repair services.
Organizational Skills:Ability to manage workflow, maintain organized records, and ensure all documentation is up-to-date.
Teamwork:The ability to work collaboratively with technicians and other dealership staff.
Work Environment & Requirements
The role requires working at the dealership's service department, often with early shifts and Saturday work.
Candidates should have a professional appearance and maintain a clean, organized work area.
While specific requirements vary by location, a strong track record of client management and service ethics is often sought.
Job Requirements :
Candidate should have Government Automobile Diploma of 3 years .