Job Overview
We are looking for a proactive and customer-focused 2-Wheeler Service Advisor to join our service team. The ideal candidate will act as the primary point of contact for customers, ensuring smooth service operations, accurate diagnosis coordination, and excellent customer satisfaction.
Key Responsibilities
Greet customers and understand their vehicle service/repair requirements
Inspect vehicles and create job cards with accurate details
Coordinate with technicians for diagnosis and repair updates
Provide clear cost estimates and timelines to customers
Ensure timely delivery of serviced vehicles
Handle customer queries, complaints, and follow-ups professionally
Maintain service records and documentation
Promote additional services, parts, and maintenance packages