Ecommerce Account Manager

E-commerce Delight Manager

Company Name

Aanet Talent Global Solutions

Company Website

www.atgs.co.in

www.influtech.co.in 

Company details

Influtech is a next-gen influencer marketing company that helps brands connect with the right creators to drive authentic engagement, brand awareness, and measurable results. With data-driven strategies, a strong creator network, and end-to-end campaign management, we enable brands to grow through meaningful digital influence.

Location

Bangalore - C24, 3rd Floor, SBI Bank Building, Konankunte Post, Harinagara Cross, Anjanapura Main Rd, Bengaluru, Karnataka 560062

Mode of Working

Work From Office

Days of Working

6 Days a week (Saturdays Work From Home Post Probation; Saturdays are half days)

Responsibilities

Experience: Freshers are also considered

Roles & Responsibilities:

Job Summary:

We are looking for a proactive and customer-oriented E-commerce Delight Manager to join our team. The ideal candidate will play a key role in managing E-commerce Operations by customer interactions, resolving queries efficiently, and supporting the day-to-day operational processes to ensure a seamless customer experience and feedback process..

Key Responsibilities:

Order Management

• Influence the Customers / Influencers to Place the Orders

• Handle inbound and outbound customer queries via phone, email, and chat

• Track and manage the orders

• Manage the tabloid of Feedback

• Resolve product or service-related issues in a timely and efficient manner.

• Maintain customer satisfaction by delivering professional, empathetic service.

• Escalate unresolved queries to the appropriate internal teams and follow through.

Marketing Operations Support

Analysis:

• Conduct structured business reviews with clients and the business head.

• Consolidate insights to support leadership decision-making.

• Maintain and present dashboards, summaries, and action points.

• Monitor daily operations and ensure smooth execution of backend processes.

Onboarding:

• Assist with the onboarding of customers and influencers where required.

• Assist in Campaign Explanation and Rate Negotiation with Influencers

• Monitor progress on critical marketplace initiatives 

• Build and maintain constructive and sustainable relationships with influencers

Data management

• Ensure data accuracy and clarity in reporting across functions.

• Prepare business review decks for CXOs, including key metrics, trends, insights, and recommendations.

• Ensure deadlines of campaigns and ownership are well-tracked and escalated when needed.

• Reach out to influencers for product feedback on different platforms.

Campaign Management

• End-to-end follow-up of the campaign

• Monitor the campaign closure

• Prepare weekly reports to share with the client.

• Assist in the internal Marketing Activities of ATGS

Interview process

Face to Face 1 Round 

Any other additional information

Should have their own Laptop

Should know Hindi

Benefits:

• Incentives on target achievement

• Company-Provided SIM Card and Mobile Phone

• Annual Retention Bonus of Rs. 15,000/-

• Probation Completion Bonus of Rs. 2000/-

CTC :

• Freshers: Rs. 3,00,000/- 

  • Fixed CTC: 2,40,000/- PA. i.e. Rs. 20,000/- PM as Take Home

  • Annual Retention Bonus of Rs. 15,000/-

  • Probation Completion Bonus of Rs. 2000/-

  • Additional Incentives based on Campaign Closure

• It is a Full Time మార్కెటింగ్ job for candidates with Freshers.