Job Summary
The Quality In-Charge is responsible for overseeing all quality control and quality assurance activities within the organization, ensuring that products/processes meet defined quality standards, regulatory requirements, and customer specifications from raw material to final dispatch.
Key Responsibilities
Develop, implement, and monitor quality control procedures and standards (SOPs, SPC, checklists)
Supervise incoming raw material inspection, in-process quality checks, and final product inspection
Ensure compliance with ISO, GMP, HACCP, or other applicable industry standards/certifications
Investigate quality complaints, non-conformances, and customer returns; drive root cause analysis (RCA) and CAPA
Maintain quality documentation, records, and reports (inspection reports, test certificates, audit logs)
Coordinate internal and external audits (customer audits, certification body audits)
Train and guide production/QC staff on quality standards and best practices
Monitor calibration schedules for testing/measuring instruments
Liaise with production, R&D, and procurement teams to resolve quality issues
Track and report key quality metrics (defect rate, rejection rate, customer complaints)
Ensure timely disposition of rejected/non-conforming materials