Quality Assurance Supervisor

Supervisor, Quality Assurance Role Summary: The Quality Control Supervisor is responsible for overseeing the Site QC program and providing active leadership in a highly engineered manufacturing environment. This role leads and supports continuous improvement initiatives related to Quality KPIs, QC process enhancements, supplier quality control, and internal audits. The ideal candidate has a strong background in quality control and a proven leadership track record within large industrial manufacturing organizations, with the ability to work effectively at all organizational levels, especially on the shop floor. Responsibilities: Supervise and lead the quality control team. Lead NCR/MRB processes and drive problem-solving initiatives. Champion quality culture change in alignment with Flowserve values and behaviors. Oversee QC for incoming, in-process, and final inspections, including source inspections and TPI coordination. Manage metrology tooling and calibration programs. Drive improvement of Quality KPIs (Non-conformances, Rework, Scrap, First Pass Yield, Corrective Actions, Punch point reduction, on-time IRN). Support site quality certifications (ISO 9001:2015 and others). Ensure compliance with Flowserve Global Procedures and industry regulations. Support and coordinate external customer audits. Launch and support continuous improvement initiatives based on KPI results. Lead, facilitate, and coach root cause and corrective action (RCA/CA/PA) activities. Partner with Supplier Performance Group to manage supplier quality and performance. Conduct talent and performance reviews for the QC team. Provide coaching and guidance to site leadership on quality matters. Collaborate with production teams to resolve quality concerns. Requirements: Proficient in project management and process mapping tools. Ensure export compliance. Analyze and improve quality management workflows. Collaborate with cross-functional teams (manufacturing, purchasing, engineering, production, field service/repair). Evaluate and enhance quality processes and systems. Support deployment of quality systems (ERP, PLM, SIOP, etc.). Interface with customers and suppliers on quality issues and resolutions. Communicate clearly at all organizational levels, both internally and externally. Perform and coach data analysis and root cause analysis. Initiate and implement new business practices and manage change programs. Develop and manage budget plans with guidance. Demonstrate integrity, honesty, and authenticity. Bachelor’s degree in engineering (manufacturing, industrial, or mechanical). Minimum 6 years of QA/QC experience, with at least 5 years as a Quality Supervisor or Team Leader. Strong leadership and interpersonal skills. Excellent analytical and problem-solving abilities. Experience in metal-mechanic industries or similar environments. Knowledge of conventional tooling, GD&T, MSA, and Gage R&R. Understanding of customer technical specifications. Skilled in team-oriented problem solving (RCCA tools) and able to lead, teach, and coach. Green Belt certification or equivalent. Proficient in data analysis and quality KPI management. Strong organizational and planning skills. Proficient in Microsoft Office. English bilingual, business-level (except NAM). Experience Level Senior Level