The candidate will be responsible for customer communication, coordinating with design, production, sourcing, and quality teams to ensure smooth execution of orders, timely deliveries, and adherence to quality standards.
Key Responsibilities
· Handle day-to-day customer communication regarding new enquiries, product developments, and sampling, orders, pricing, and delivery schedules.
Understand customer / Client requirements, specifications, designs, and product details.
Coordinate with design, production, sourcing, and quality teams for the smooth execution of textile orders.
Prepare and maintain order sheets, costing sheets, sampling records, and production follow-up reports.
Coordinate the development and approval of samples, lab dips, strike-offs, and other product submissions, as applicable.
Follow up on raw materials, fabrics, trims, accessories, and other production requirements.
Monitor production progress and ensure timely completion and dispatch of orders.
Coordinate with vendors, suppliers, and internal teams to resolve order-related issues.
Track order status, delivery schedules, and production timelines.
Ensure products meet customer specifications and quality standards.
Maintain accurate documentation and provide regular updates on order status to management.
Support costing, price negotiations, and material consumption calculations.
Identify delays or discrepancies and take timely corrective action in coordination with the concerned teams.