Director of Infrastructure Engineering - Network Operations

Director of Infrastructure Engineering – Network Rapid Response At a world-renowned company like JPMorgan Chase, you can take the lead in shaping the future of technology, unleashing your full potential, and making your mark on the industry. As a Director of Infrastructure Engineering at JPMorgan Chase within the Network Engineering team which is aligned to Infrastructure Platforms division, you will be accountable for the availability, stability, and performance of the firm’s network, ensuring a resilient and consistent client experience, and you will lead large-scale operational execution, own major incident response, and promote continuous improvement in service quality, reliability, and operational discipline. Job Responsibilities Own end-to-end network availability, reliability, and operational performance, ensuring service quality meets or exceeds client expectations. Serve as the senior escalation point for critical incidents and client-impacting events, leading major incident bridges with clear executive communication and cross-functional coordination. Sets reuse-first expectations for enterprise-authorized AI adoption within the work environment across the function to accelerate delivery and improve decision quality, with human-in-the-loop validation and appropriate handling of sensitive data. Drive consistent execution of incident, problem, and change management processes to ensure timely resolution, strong root cause analysis, and prevention of repeat issues. Establish clear operating models and accountability across operational and engineering teams, fostering a culture of ownership, accountability, and continuous improvement. Lead a multi-location organization of directors, managers, and engineers, including workforce strategy, succession planning, and leadership development. Analyze operational data and trends to identify risks, prioritize improvements, and drive measurable performance outcomes. Partner with engineering and reliability teams to enhance monitoring, observability, and automation capabilities. Represent Network Rapid Response in executive forums, communicating performance, risks, priorities, and remediation plans to senior stakeholders. Establishes governance standards for AI-assisted workflows used in delivery and operational routines, ensuring traceability/auditability and alignment to resiliency, security, and risk expectations. Lead vendor engagement end-to-end, including relationship management, RFP development, performance management, and oversight of budgets, vendor spend, and investment decisions aligned to business priorities. Required qualifications, capabilities, and skills Formal training or certification on infrastructure engineering concepts and 10+ years applied experience Deep expertise in enterprise network infrastructure including Cisco ACI/NXOS, VXLAN (Cisco/Arista), F5 load balancing, and Fortinet or Bluecoat proxies. Strong multi-cloud operations experience across AWS, Azure, and GCP. Proficient with ServiceNow and operational workflow/tooling to drive disciplined execution. Hands-on experience with automation and AI-enabled tools (e.g., Ansible, Python, Copilot, GitHub, VS Code). Demonstrated experience leading teams in the safe use of enterprise-authorized AI capabilities within the work environment for infrastructure engineering workflows, including validation habits and awareness of data sensitivity. Ability to define review and approval expectations for AI-assisted recommendations and ensure outcomes align to resiliency, security, and auditability expectations. Strong monitoring and observability capabilities using tools such as SevOne, Splunk, Cisco Catalyst Center, and Arista CloudVision, including SNMP, telemetry, and synthetic monitoring (IP SLA, ThousandEyes). Proven ability to lead large, distributed operational teams with strong accountability and an execution-focused culture. Excellent stakeholder management and cross-functional partnership skills, with clear executive communication—especially during high-severity incidents. Data-driven operator with strong financial acumen (budgeting, vendor management, business cases) and a track record of designing operating models and delivering measurable improvements in stability and performance. Preferred qualifications, capabilities, and skills 10+ years in Network Engineering or Network Operations within large-scale, mission-critical environments. Minimum of 5+ years in senior leadership roles at the Director or Executive Director level with regional or global scope. Proven track record leading operational organizations with accountability for availability, incident response, and service performance. Experience working cross-functionally with engineering and platform teams to enhance monitoring, reliability, and automation capabilities. Experience Level Executive Level