Application L1 IT Support
Key Skill Set Requirements:
Basic Knowledge of SQL / Oracle Database (Select, Update, Delete queries, running procedures, etc.)
Ability to provide technical support for enterprise-level application systems.
Respond to general queries and trouble tickets promptly.
Research, diagnose, troubleshoot, and identify potential solutions to resolve issues.
Ability to prioritize multiple open issues effectively.
Document issue triage throughout the troubleshooting process.
Maintain service reports.
Document actionable bugs for engineering resolution.
Other Details:
Educational Qualification: Any Graduate
Technical Experience: 0 to 1 year (Fresher’s are welcome)
Professional Attributes: Good communication skills in English and Hindi