IT Support Executive

Job Title: IT Executive (Software & ERP Support)

Location: Surat
Experience: 1–3 years preferred

Job Summary

We are looking for a proactive and solution-oriented IT Executive to manage, support, and optimize our internal software systems and ERP platforms. This role is focused on user support, training, troubleshooting, and vendor coordination, not software development.

Key Responsibilities

• Provide day-to-day technical support for all internal software and ERP systems

• Conduct training sessions for staff to ensure proper usage of systems

• Troubleshoot software/ERP-related issues and ensure timely resolution

• Act as the primary point of contact between the company and third-party ERP/software vendors

• Coordinate with vendors to resolve bugs, implement updates, and handle technical escalations

• Monitor system performance and report recurring issues

• Assist in onboarding new employees by setting up systems and providing training

• Maintain proper documentation of issues, solutions, and processes

• Ensure minimal downtime and smooth functioning of all digital tools

Required Skills & Qualifications

• Basic understanding of ERP systems and business software

• Strong problem-solving and troubleshooting skills

• Good communication skills for training and coordination

• Ability to handle multiple tasks and prioritize effectively

• Basic knowledge of computers, networking, and common software tools

• Non-coding role – programming knowledge is not required

Preferred Qualifications

• Experience in handling ERP systems or business applications

• Prior experience in IT support or helpdesk roles

• Familiarity with vendor coordination and issue tracking

Key Traits We’re Looking For

• Responsible and dependable

• Quick learner and adaptable

• Good communication and patience while training users

• Strong follow-up skills with vendors

• It is a Full Time ఐటి / సాఫ్ట్వేర్ / డేటా విశ్లేషక job for candidates with 1 - 3 years of experience.