IT Operation Team Leader

Role Summary:
We are looking for a IT Professional to join our team at at Turbonet Systems Private Limited, This Scope of Work defines the role, responsibilities, and expected deliverables for a Operation Team Leader to govern and enhance the efficiency, compliance, and performance of IT Managed Services (ITFMS) across the organization. The Operation Manager will oversee service delivery for ~550 endpoints, a distributed support team of 5 engineers, vendor‑managed firewalls, and governance via the Fresh service ITSM platform.

Key Responsibilities

• Own SLA performance for incidents, requests, problems, and changes

• Govern Freshservice ticketing, CMDB, reporting, and ticket hygiene

• Oversee endpoint patching, antivirus/EDR, OS lifecycle, and asset management

• Manage firewall governance (vendor-led upgrades, changes, compliance)

• Lead distributed support team and manage vendors

• Ensure audit readiness, security compliance, and KPI reporting
  

Qualifications

• Experience in IT operations/service delivery

• Strong knowledge of Microsoft 365 (incl. SharePoint) and Freshservice

• Preferred: ITIL, Azure, Network/Security certifications

• It is a Full Time ఐటి / సాఫ్ట్వేర్ / డేటా విశ్లేషక job for candidates with 3 - 5 years of experience.