IT Help Desk Executive

💻 IT Helpdesk Coordinator (Computer Hardware) Job Description

🧾 Job Title:

IT Helpdesk Coordinator – Computer Hardware

📍 Job Summary:

An IT Helpdesk Coordinator (Computer Hardware) is responsible for managing and supporting an organization’s hardware systems, handling user issues, coordinating with technicians, and ensuring smooth day-to-day IT operations. This role focuses mainly on desktops, laptops, printers, and related hardware.

🔧 Key Responsibilities:

• Act as the first point of contact for IT hardware issues

• Diagnose and troubleshoot hardware problems (PCs, laptops, printers, peripherals)

• Log and track support tickets using helpdesk systems

• Coordinate with field technicians or vendors for repairs and replacements

• Install, configure, and maintain computer hardware systems

• Perform routine maintenance and system upgrades

• Manage inventory of IT hardware and spare parts

• Ensure timely resolution of issues as per SLA (Service Level Agreement)

• Assist users with basic technical guidance and setup

• Maintain documentation of issues, solutions, and procedures

🧠 Skills & Requirements:

• Diploma/Degree in IT, Computer Science, or related field

• Strong knowledge of computer hardware and troubleshooting

• Familiarity with operating systems (Windows, basic networking)

• Experience with ticketing/helpdesk tools

• Basic understanding of networking concepts

• Good communication and coordination skills

• Problem-solving and analytical thinking

• Ability to work under pressure and manage multiple requests

🛠️ Technical Skills:

• Hardware installation and repair

• Printer and peripheral support

• Knowledge of BIOS, drivers, and system configuration

• Remote support tools and basic networking

• Familiarity with tools like Microsoft Windows and TeamViewer

💼 Work Environment:

• Office-based with occasional field support

• Interaction with internal teams and external vendors

• May require shift work in some organizations

• It is a Full Time ఐటి / సాఫ్ట్వేర్ / డేటా విశ్లేషక job for candidates with 1 - 4 years of experience.