Desktop Support Engineer / Technician

Job Summary

The Desktop Support Executive is responsible for providing technical assistance and support to end users for hardware, software, and network-related issues. The role ensures smooth day-to-day IT operations by diagnosing, troubleshooting, and resolving technical problems efficiently.

Key Responsibilities

• Provide first-level technical support for desktops, laptops, printers, and peripherals

• Install, configure, and maintain operating systems (Windows/macOS) and software applications

• Troubleshoot hardware, software, and basic network issues

• Manage user accounts, passwords, and access permissions

• Perform system upgrades, patches, and regular maintenance

• Handle antivirus updates and basic security checks

• Maintain IT asset inventory and documentation

• Coordinate with vendors and higher-level support teams when required

• Ensure timely resolution of tickets and user satisfaction

Required Skills & Qualifications

• Diploma / Bachelor’s degree in IT, Computer Science, or related field

• 0–1 years of experience in desktop/technical support

• Strong knowledge of Windows OS, MS Office, and basic networking

• Familiarity with LAN/WAN, TCP/IP, DNS, DHCP

• Basic understanding of Active Directory and ticketing tools

• Good problem-solving and communication skills

• It is a Full Time ఐటి / సాఫ్ట్వేర్ / డేటా విశ్లేషక job for candidates with 0 - 1 years of experience.