Desktop Support Engineer / Technician

We are seeking an L1 Technical Support Engineer to provide first-level technical support for end users. The role involves onsite troubleshooting of PCs, operating systems, and basic IT infrastructure, with travel to client locations Key

Responsibilities:

• Provide Level 1 technical support for desktops, laptops, peripherals, and basic network issues

• Perform onsite troubleshooting and issue resolution for hardware and software problems Install, configure, and maintain PCs, printers, and peripherals

• Support Windows operating systems (Windows 10/11) and basic OS configurations Diagnose and resolve issues related to:

System boot failures

Software installations and updates

User access and password resets

Basic network connectivity (LAN, Wi-Fi)

• Escalate unresolved issues to L2/L3 support teams with proper documentation

• Maintain service tickets, incident logs, and asset records

• Provide basic user training and guidance on IT systems

• Ensure adherence to IT policies, security standards, and SLAs

Education:

• Diploma, ITI, BE, B.Tech

Experience:

• 1 years of experience in IT support or helpdesk role

Vehicle Requirement:

• Must possess a valid driving license

• Willingness to travel to multiple onsite locations as required

• Travel to client locations

Job Types: Full-time, Permanent

• It is a Full Time ఐటి / సాఫ్ట్వేర్ / డేటా విశ్లేషక job for candidates with 6 months - 1 years of experience.