CRM Technical Consultant (Junior)

Technical support This role is designed for individuals with a strong background in infrastructure and cloud services who can thrive in a 24/7 fast-paced environment.

Key Details

Locations: Hyderabad

Salary: Up to 6 Lakhs LPA

Work Schedule: 5 days working with 2 days rotational off

Shift Requirement: Must be comfortable with a 24/7 environment, including night shifts and weekends.

Mandatory Skills & Qualifications

Language Proficiency: B2 Proficiency (Common European Framework of Reference for Languages).

Communication: Excellent verbal and written communication skills.

Technical Literacy: Strong chat and typing skills.

Experience: * Minimum 6+ months of experience in Infra, Storage, and Service Desk. Proven experience in core tech support projects.

Core Responsibilities

Technical Troubleshooting: Handling product troubleshooting and resolving complex technical issues.

Ticket Management: Managing and resolving support tickets efficiently.

Cloud & Tools: Applying knowledge of ticketing tools, ITIL frameworks, and cloud platforms (AWS, Azure, and Google Cloud).

• It is a Full Time ఐటి / సాఫ్ట్వేర్ / డేటా విశ్లేషక job for candidates with 1 - 5 years of experience.