Job Title - CRM & Lead Management Executive
Role Purpose - To engage with existing and prospective customers, ensure timely follow-ups, nurture relationships, and support lead generation to drive business growth.
Key Responsibilities
1. Customer Engagement
• Connect regularly with existing customers via calls, WhatsApp, email
• Build and maintain strong relationships
• Take feedback and improve customer experience
2. Lead Management
• Handle incoming leads (calls, website, referrals, LinkedIn)
• Maintain and update lead database (Excel/CRM)
• Qualify leads and track status (hot/warm/cold)
3. Follow-ups
• Ensure timely follow-ups with prospects
• Schedule meetings or calls for you (or sales team)
• Convert interested prospects into meetings/opportunities
4. Lead Generation Support
• Reach out to potential clients via LinkedIn/email
• Support campaigns (email/WhatsApp outreach)
• Identify new business opportunities
5. Coordination
• Coordinate between you and prospects
• Maintain communication logs and reports
• Share weekly updates on leads and conversions
Skills Required
• Strong communication (Hindi + English)
• Good follow-up discipline (very important)
• Basic understanding of sales funnel
• Comfortable with tools like Excel, Google Sheets, WhatsApp, LinkedIn
• Organized and proactive
Preferred Background
• 1–3 years in customer service sales support
• BBA / Btech / with effective communication skills
Hands on experience in using technology