We are seeking a skilled and customer-focused Desktop Support Engineer to provide technical support and assistance to users across the organization. The ideal candidate will be responsible for installing, configuring, and maintaining desktop systems, responding to technical issues, and ensuring optimal IT performance.
Provide technical support for desktop systems, laptops, printers, and peripherals.
Install, configure, and upgrade hardware and software on user devices.
Troubleshoot and resolve hardware, software, and network issues.
Respond to service requests and incidents via ticketing system, phone, or in person.
Maintain and update IT asset inventory and documentation.
Set up and support user accounts, profiles, and permissions in Active Directory.
Provide remote support for off-site employees using tools like TeamViewer, AnyDesk, or RDP.
Collaborate with other IT team members for escalations and complex issues.
Assist with onboarding/offboarding procedures, including equipment setup and recovery.
Ensure security compliance by applying patches, updates, and antivirus solutions.
Maintain a high level of customer satisfaction through professional communication and timely resolution.
Bachelor’s degree in Computer Science, Information Technology, or related field (or equivalent experience).
1–3 years of experience in a desktop support or IT helpdesk role.
Proficiency in Windows and macOS environments.
Strong knowledge of Microsoft Office 365 and common business applications.
Basic understanding of networking (TCP/IP, DNS, DHCP).
Experience with Active Directory, group policies, and remote access tools.
Strong troubleshooting, diagnostic, and problem-solving skills.
Excellent communication and interpersonal skills.
Ability to work independently and manage time effectively.