We are looking for a Desktop Support Engineer to join our company (Penguin Technology) to resolve hardware & network issues and maintain overall IT infrastructure.
Key responsibilities:
Set up, configure and maintain desktops, laptops, printers and peripherals
Troubleshoot hardware, OS and common application issues (Windows)
Monitor and resolve LAN/WAN and connectivity problems
Install/update OS, drivers, patches and security tools (antivirus, firewall)
Respond to user support requests and maintain IT documentation
Escalate complex issues to senior engineers or vendors
Install, configure and maintain CCTV cameras, DVR/NVR systems and related network/storage