A housekeeping supervisor manages daily cleaning operations, inspects facilities for quality, and trains staff to ensure high hygiene and safety standards.
Core Responsibilities
Staff Management: Assign daily cleaning tasks, create shift schedules, and arrange replacement workers during absences.
Quality Inspections: Inspect guest rooms, hallways, and common areas to verify they meet cleanliness standards.
Training and Orientation: Teach new and existing staff proper cleaning techniques, safety rules, and customer service protocols.
Inventory Control: Monitor stock levels of cleaning chemicals, tools, and linens, and order new supplies as needed.
Guest Relations: Handle customer complaints or special requests and coordinate room statuses with the front desk.
Maintenance Reporting: Identify broken fixtures or facility damage and report them directly to the maintenance team.
Requirements and Qualifications
Education: High school diploma or equivalent; hospitality certifications are a plus.
Experience: Proven work history as a housekeeper, room attendant, or supervisor in hospitality.
Skills: Strong communication, basic organization, time management, and problem-solving abilities.
Physical Stamina: Ability to stand, walk, and handle active cleaning duties during shifts.