Core responsibilities
Staff Management:
Supervise, schedule, and train housekeeping staff, and provide performance feedback.
Quality Assurance:
Inspect public areas, and facilities to ensure they meet cleanliness and maintenance standards.
Inventory Control:
Monitor and manage the inventory of cleaning supplies and equipment.
Safety and Compliance:
Ensure staff follows all health, safety, and sanitation regulations and procedures.
Guest Services:
Address guest requests, concerns, and complaints promptly and professionally.
Coordination:
Work with other departments, like front desk and maintenance, to coordinate room turnover and address maintenance issues.
Key skills and qualifications
Strong leadership and communication skills
Thorough knowledge of cleaning procedures and safety protocols
Ability to inspect work and provide feedback
Excellent organizational skills
Problem-solving and customer service skills
Physical ability to perform tasks, such as standing for extended periods and lifting