Site Incharge

Job Description

We are looking for a motivated and customer-focused Executive – Implementation & Success to provide technical and application support to customers. The candidate will help resolve user issues, coordinate with internal teams, and ensure smooth product functionality and customer satisfaction.

Roles & Responsibilities

• Resolve customer issues related to software and applications through phone, email, and chat.

• Provide alternative solutions to customer problems.

• Troubleshoot software, mobile devices, Android versions, and operating system issues.

• Coordinate with internal teams to resolve technical issues.

• Identify product bugs and report them to the development and QA teams.

• Understand customer requirements and prioritize issues based on business impact.

• Coordinate with system integrators to ensure smooth product integration.

• Provide on-site customer support whenever required.

• Conduct end-to-end testing of reported issues and assist with backend support.

Required Skills

• Basic technical and application troubleshooting skills.

• Good communication and interpersonal skills.

• Ability to manage multiple tasks and prioritize issues.

• Customer service and problem-solving abilities.

• Willingness to travel to customer locations for on-site support.

Eligibility

• Freshers and candidates with 0–1 year of experience can apply.

• Diploma, B.Sc., BCA, or Bachelor's degree in a relevant field.

• Candidates interested in technical support and customer success are encouraged to apply.

• It is a Full Time ఐటి / హార్డ్‌వేర్ / నెట్‌వర్క్ ఇంజనీర్ job for candidates with 0 - 2 years of experience.