Network Engineer

Senior Field Support Engineer

Job Summary

We are looking for a Senior Field Support Engineer who will take responsibility for

managing and supporting technical operations at customer and network sites. This role

involves overseeing installations, solving service issues, maintaining site standards, and

ensuring smooth operations. You will also be expected to support the team and help maintain

customer satisfaction.

Responsibilities

Customer Support & Service

 Carry out feasibility checks, new installations, and resolve service complaints.

 Deliver a smooth and satisfying customer experience during every visit.

Professional Appearance & Cleanliness

 Maintain personal hygiene and be presentable during customer interactions.

 Keep tools, equipment, and workspace neat and clean.

Site Management

 Monitor and maintain uptime for POP/HOP locations.

 Perform routine maintenance and coordinate tasks to avoid service disruptions.

Material & Equipment Handling

 Track material usage and update records regularly using digital tools (e.g., Google

Sheets).

 Keep all tools in working condition and ensure they are used and stored properly.

Work Discipline & Ownership

 Be punctual and available as per work schedule or emergency calls.

 Take complete responsibility for your tasks with honesty and commitment.

Skills & Experience

 Strong hands-on knowledge of field operations, service installations, and basic

troubleshooting.

 Good communication and coordination skills.

 Ability to work independently and manage time effectively.

 Comfortable using basic digital tools for tracking and reporting.

 A responsible, dependable, and proactive approach to work.

• It is a Full Time ఐటి / హార్డ్‌వేర్ / నెట్‌వర్క్ ఇంజనీర్ job for candidates with 2 - 6 years of experience.