IT Technician/Network Technician

Key Responsibilities

Hardware & Software Support

• Install, configure, and maintain desktops, laptops, printers, scanners, and other peripherals.

• Diagnose and resolve hardware and software issues.

• Install and update operating systems, antivirus, and business applications.

• Maintain IT asset inventory and documentation.

Network Administration

• Configure and troubleshoot LAN/WAN networks.

• Install and maintain routers, switches, access points, and network cabling.

• Monitor network performance and resolve connectivity issues.

• Configure Wi-Fi networks and ensure network security.

Branch IT Support

• Provide onsite and remote technical support to all branches.

• Coordinate with vendors for internet connectivity and hardware repairs.

• Ensure uninterrupted IT operations across all locations.

CCTV & Security Systems

• Install and maintain CCTV cameras and DVR/NVR systems.

• Configure biometric attendance devices and access control systems.

• Monitor system health and perform preventive maintenance.

User Support

• Respond to IT support requests within defined timelines.

• Troubleshoot email, internet, printer, and application issues.

• Guide employees on basic IT usage and best practices.

Preventive Maintenance

• Perform routine maintenance of all IT equipment.

• Ensure regular data backup and system updates.

• Maintain proper documentation of IT issues and resolutions.

Required Qualifications

• Diploma/Bachelor's Degree in Computer Science, Information Technology, Electronics, or a related field.

• Certifications such as CCNA, MCSA, CompTIA A+, or Network+ will be an added advantage.

Experience

• 2–4 years of experience in IT support, network administration, or a similar role.

• Experience in retail chains, pharmacy chains, healthcare, or multi-location organizations is preferred.

Technical Skills

• Windows installation and troubleshooting.

• LAN/WAN configuration and maintenance.

• Router and Switch configuration.

• Wi-Fi setup and troubleshooting.

• Printer, Scanner, and Biometric device support.

• CCTV installation and maintenance.

• Basic knowledge of Microsoft 365/Outlook.

• Knowledge of backup and antivirus solutions.

• Basic understanding of server administration is preferred.

Required Skills

• Strong troubleshooting and problem-solving abilities.

• Good communication and interpersonal skills.

• Ability to work independently and manage multiple branch requests.

• Good documentation and reporting skills.

• Willingness to travel to different branch locations as required.

Other Requirements

• Must own a two-wheeler and possess a valid driving license.

• Willing to travel extensively across branches.

• Available for emergency IT support outside regular office hours when required.

Preferred Candidate Profile

• Experience handling 10–50+ computers in a multi-branch environment.

• Familiarity with ERP/Hospital Management/Pharmacy Management Software.

• Experience in structured cabling and network rack management.

• Knowledge of VPN configuration, remote desktop tools, and basic cybersecurity practices.

• Ability to coordinate with ISPs and hardware vendors for quick issue resolution.

• It is a Full Time ఐటి / హార్డ్‌వేర్ / నెట్‌వర్క్ ఇంజనీర్ job for candidates with 3 - 5 years of experience.