IT Technician/Network Technician

1. On-Site Technical Support:

o Travel to customer sites to troubleshoot and resolve hardware, software, and network issues.

o Perform installations, configurations, and upgrades of computer systems and peripheral equipment.

o Provide support for a variety of operating systems, including Windows, macOS, and Linux.

2. Preventive Maintenance:

o Conduct regular preventive maintenance on customer equipment to ensure optimal performance.

o Identify potential issues and take proactive steps to prevent service interruptions.

3. Customer Training and Assistance:

o Provide training to customers on the use of hardware, software, and network systems.

o Assist customers in optimizing their use of technology solutions.

4. Documentation and Reporting:

o Document all service activities, including troubleshooting steps, resolutions, and customer interactions.

o Prepare detailed reports on service visits, including recommendations for system improvements.

5. Collaboration and Communication:

o Communicate effectively with customers, providing updates on service status and issue resolution.

o Collaborate with other technical support teams and vendors to resolve complex issues.

o Escalate unresolved issues to higher-level support or specialized teams when necessary.

6. Inventory Management:

o Manage and maintain an inventory of spare parts, tools, and equipment necessary for field support activities.

o Ensure that all equipment is properly maintained and ready for deployment.

7. Compliance and Safety:

o Adhere to all company policies, procedures, and safety guidelines.

o Ensure compliance with customer site-specific regulations and requirements.

• It is a Full Time ఐటి / హార్డ్‌వేర్ / నెట్‌వర్క్ ఇంజనీర్ job for candidates with 1 - 3 years of experience.