IT Technician/Network Technician

🧾 Job Overview

We are looking for a Junior L2 NOC Engineer (ISP) to monitor, troubleshoot, and maintain the stability of our ISP network infrastructure. The candidate will handle customer-impacting incidents escalated from L1 and ensure high availability and SLA compliance across core, aggregation, and access networks.

🔧 Key Responsibilities

Network Monitoring:

Monitor core, distribution, and access networks

Track Internet, ILL, MPLS, Broadband, and Leased Line links

Use monitoring tools such as PRTG, Zabbix, SolarWinds, and NetFlow

Analyze alerts like link down, latency, packet loss, and flapping

L2 Troubleshooting:

Handle escalated issues from L1 support

Troubleshoot routing protocols (BGP – basic, OSPF, Static)

Resolve VLAN, QinQ, IP pool, and subnet-related issues

Diagnose fiber, last-mile, OLT–ONU, and switch port problems

Manage congestion, high utilization, and network loops

Ticket & SLA Management:

Handle enterprise and corporate customer tickets

Ensure issue resolution within defined SLA timelines

Provide timely updates on outages and customer impact

Maintain proper documentation, shift handovers, and escalation notes

Configuration & Support:

Perform basic configuration on routers (Cisco, Juniper, Huawei, MikroTik)

Configure switch ports (Access/Trunk/VLAN tagging)

Verify ACLs and basic firewall rules

Support IP whitelisting and blacklisting

🧠 Required Skills

Strong understanding of networking concepts (TCP/IP, Routing, Switching)

Basic knowledge of BGP, OSPF, VLANs

Experience with network monitoring tools

Good troubleshooting and analytical skills

Ability to work in rotational shifts

• It is a Full Time ఐటి / హార్డ్‌వేర్ / నెట్‌వర్క్ ఇంజనీర్ job for candidates with 6 months - 2 years of experience.