Provide first-line technical support to users for hardware, software, network, and system-related issues.
Install, configure, maintain, and troubleshoot desktops, laptops, printers, scanners, and other IT equipment.
Set up user accounts, email accounts, computers, and required software.
Diagnose and resolve Windows, Microsoft Office, internet, Wi-Fi, LAN, and peripheral issues.
Maintain and troubleshoot basic network infrastructure, including routers, switches, access points, and cabling.
Monitor system performance and escalate complex technical issues when required.
Perform regular system updates, software installations, antivirus checks, and basic security maintenance.
Maintain IT asset records, equipment inventory, and technical documentation.
Assist with data backup, recovery, and basic cybersecurity procedures.