1. Technical Support
Provide first-level technical support to employees.
Troubleshoot hardware, software, and network-related issues.
Install, configure, and maintain computers, laptops, and printers.
Resolve issues related to Windows OS, MS Office, and other applications.
2. Hardware & Software Management
Install and configure operating systems and software.
Perform hardware upgrades and basic repairs.
Maintain IT equipment and inventory records.
Ensure antivirus and security updates are installed.
3. Network Support
Troubleshoot LAN, Wi-Fi, and internet connectivity issues.
Configure and troubleshoot IP addresses, DNS, and DHCP.
Provide basic support for routers, switches, and network devices.
4. User Account Management
Create and manage user accounts.
Reset passwords and manage access permissi
5 CCTV Knowledge