ఐటీ టెక్నీషియన్/నెట్‌వర్క్ టెక్నీషియన్

Educational & Technical Qualifications

• Academic Qualification: Preferably Graduate or minimum 10+2.

• Technical Qualification: One-year Diploma in Computer Hardware & Networking is mandatory.

Experience & Skill Requirements

• Minimum 2 years of relevant experience in the IT support field.

• Strong understanding of the IT domain.

• Ability to close minimum 3 service calls per day.

• Clear and understandable communication skills (no lisp).

• Good understanding of customer requirements and coordination with internal teams.

• Proper knowledge of service call report filling and documentation.

Technical Knowledge Requirements

• Desktop & Laptop:

  • L3 level troubleshooting

  • Proper diagnosis and spares replacement

• Printer:

  • L3 level troubleshooting

  • Proper diagnosis and spares replacement

• Network:

  • L2 level knowledge

  • Remote access handling and switch replacement

• Server (Preferable):

  • L2 level knowledge

  • OS installation and spares replacement

• Sales Knowledge:

  • L1 level

  • Ability to understand customer requirements and pass leads to the Sales Team

Other Mandatory / Preferred Requirements

• Own laptop is mandatory.

• Bike is preferable.

• Willingness to travel within Kolkata & surrounding areas.

• Should be movable outside Kolkata as and when required.

• Family background details may be required as part of the hiring process.

Personal Attributes

• Positive attitude with no ego or attitude issues.

• Strong sense of ownership and responsibility.

• Punctual and disciplined.

• Understands respect, honor, and professional ethics.

• It is a Full Time ఐటి / హార్డ్‌వేర్ / నెట్‌వర్క్ ఇంజనీర్ job for candidates with 2 - 5 years of experience.