ఐటీ టెక్నీషియన్/నెట్‌వర్క్ టెక్నీషియన్

Software Support Executive | Chabria Infotech Pvt. Ltd.
Kolkata · On-site

We’re hiring a Software Support Executive to help our end-user customers install, activate, and troubleshoot Corel, Adobe, Microsoft, and antivirus software. You’ll support designers, freelancers, studios, and businesses, and own each support request from the first report through to resolution.

What you’ll do

• Help customers download, install, activate, and update their software on Windows and macOS, where supported.

• Troubleshoot licence activation errors, account and subscription access issues, installation failures, and common software problems.

• Provide support by phone, email, and remote sessions. Explain each step clearly to customers with different levels of technical knowledge.

• Keep support tickets up to date, document the steps taken, and confirm with the customer that the issue is resolved.

• Escalate issues to the software vendor or distributor when needed, and follow up until the customer has a resolution.

• Coordinate with the sales team on licence details, order handovers, and customer onboarding.

What we’re looking for

• Experience in software support, IT helpdesk, or desktop support.

• Practical knowledge of software installation, licensing, and troubleshooting on Windows. macOS experience is an advantage.

• Familiarity with Corel, Adobe, Microsoft 365, or antivirus products is preferred.

• Clear communication, patience with end users, and the ability to manage support cases independently.

To apply, send your CV and a short example of a software issue you diagnosed and resolved for an end user.

• It is a Full Time ఐటి / హార్డ్‌వేర్ / నెట్‌వర్క్ ఇంజనీర్ job for candidates with 3 - 6+ years Experience.