IT Professional

Experience: 1 -6 + yrs. (Trouble shoot card level hardware issues related to Laptops, Desktops, Tablets, Mobiles, Printers, and other accessories) Should have managed a team of minimum 12 engineers (Field engineers as an added advantage)

• Must have worked on any ticketing tool for at least 3 yrs.

• Good at report generation and tracking tickets.

• Capable of training field engineers and excellent in team handling.

Roles and Responsibilities: Responsible for managing their respective locations and follow SLA.

• They will be the SPOC for all roles and responsibilities of their PUDO for ticket closure and performance,

• Responsible for generating daily report of location and update the project manager.

• Make sure field engineers are successfully closing maximum tickets in a day.

• Ensuring timely and correct location tickets are issues to each engineer.

• Hands on MS- Office.

• It is a Full Time ఐటి / హార్డ్‌వేర్ / నెట్‌వర్క్ ఇంజనీర్ job for candidates with 1 - 6+ years Experience.