Infrastructure Services Analyst

RR-0348312 , Analyst II Infrastructure Services Job Description: Essential Job Functions Provides information on problems concerning system function(s) which have been escalated through a problem ticket process. Provides diagnostic information and determines alternatives. Coordinates, conducts install, move, add, and change (ICMS) activities based for complex activities including integrated equipment and systems. Provides expert technical advise and input in developing and creating new service offerings or technologies, such as, working with desktop engineering teams on the development of the standard operating environment (SOE) for the account(s) and other related activities to ensure that client needs are met in a cost effective and timely manner. Provides guidance and training to client population on system and products to eliminate recurring errors and where appropriate, provides recommendations for improvements. Maintains data regarding technological, process and/or other advances, specifically in line of service, to ensure team performance and to achieve team objectives. Provides data for daily metric reporting. Provides systems software and hardware documentation and assesses system information where appropriate. Recommends and implements enhancements in order to ensure efficiencies. Provides technical services in support of project work; works as part of the project team on technical activities, such as enhancing or designing solutions for customers, creating new scripts and diagnostic tools to resolve problems and conducting transition or transformation activities for new accounts. Basic Qualifications Bachelor's degree or equivalent combination of education and experience Bachelor's degree in computer science or related field preferred Other Qualifications Strong analytical and problem solving skills Work Environment Office environment May require shift work At DXC Technology, we believe strong connections and community are key to our success. Our work model prioritizes in-person collaboration while offering flexibility to support wellbeing, productivity, individual work styles, and life circumstances. We’re committed to fostering an inclusive environment where everyone can thrive. Recruitment fraud is a scheme in which fictitious job opportunities are offered to job seekers typically through online services, such as false websites, or through unsolicited emails claiming to be from the company. These emails may request recipients to provide personal information or to make payments as part of their illegitimate recruiting process. DXC does not make offers of employment via social media networks and DXC never asks for any money or payments from applicants at any point in the recruitment process, nor ask a job seeker to purchase IT or other equipment on our behalf. More information on employment scams is available here . Experience Level Mid Level