Field Support Engineer

Job Title: Field Technical Support Executive – L2

Unique CompSol Private Limited Company Overview

At Compsol, we believe technology works best when supported by skilled professionals. We deliver dependable IT support solutions to our clients while providing our team members opportunities to grow, learn, and work on real‑world enterprise IT environments.

Job Description / Role Overview: Compsol is hiring a Field Technical Support Executive (L2) to handle deployment, support, and maintenance of IT systems at client locations. The role involves hands‑on technical support for Windows systems, networks, and office applications, ensuring smooth day‑to‑day IT operations.

Key Responsibilities

Windows System Deployment & Support

·        Deploy, configure, and troubleshoot Windows laptops, desktops, printers, and peripherals

·        Provide on‑site and remote support for LAN, Wi‑Fi, and basic networking issues

·        Support cloud and on‑premise storage solutions

Software Installation & Configuration

·        Install and support standard office software, including:

Microsoft 365, Antivirus / endpoint security solutions, Adobe applications, Backup and recovery software

·        Ensure systems comply with IT and security standards

Troubleshooting & Maintenance

·        Diagnose and resolve issues related to:

o   Windows OS

o   Networking

o   Storage and backups

·        Follow structured troubleshooting procedures.

·        Maintain service documentation and reports

·        Coordinate with internal teams, vendors, and customers for timely resolution

Key Skills

·        Desktop Support L2 / Field Technical Support

·        End User Computing (EUC)

·        Windows 10 / Windows 11 Troubleshooting

·        Laptop & Desktop Deployment

·        Hardware Troubleshooting (PCs, Printers, Peripherals)

·        LAN / WAN / Wi‑Fi Support

·        Network Troubleshooting (IP, DNS, DHCP – Basic)

·        Microsoft 365 (Outlook, Teams, OneDrive)

·        Antivirus & Endpoint Security

·        Backup & Recovery Solutions

·        Cloud & On‑Premise Storage Support

·        Remote & On‑Site IT Support

·        Incident Management & Ticketing Tools

·        Vendor Coordination & Client Support

Experience

Minimum 4 years of hands‑on experience in Field IT support, Endpoint deployment, Windows troubleshooting, User support

Qualifications

• Graduate (any discipline)

• 1+ year certified technical diploma in: IT / Computer Hardware / Networking or equivalent technical certification

Job Details

• Job Location: Mumbai & Client Locations (Primary)

• Shift: General Day Shift (Monday to Saturday)

• Work Mode: Field / On‑Site Support

• Travel: Required to client sites within assigned locations

• Notice Period: Immediate to 30 days preferred

• It is a Full Time ఐటి / హార్డ్‌వేర్ / నెట్‌వర్క్ ఇంజనీర్ job for candidates with 3 - 6 years of experience.