Desktop Support Engineer

Desktop Support Engineer

6+ months to a few years of experience and offers a monthly (CTC) around ₹20,000.

The position requires foundational technical troubleshooting, hardware maintenance, and strong end-user support.

WORK FROM OFFICE ONLY

Work Location - Thoraipakkam Chennai

Core Job Responsibilities

• Technical Troubleshooting: Diagnose and resolve hardware, software, and network connectivity issues across desktops, laptops, and peripherals.

• OS & Software Management: Install, configure, and update operating systems (Windows/macOS/Linux). Deploy standard business applications and software patches.

• IT Asset Management: Track, maintain, and configure technology inventory. Prepare systems for new joiners (user onboarding and system imaging).

• End-User Support: Provide prompt, courteous assistance via phone, ticketing systems, remote-desktop tools, and in-person.

• Ticket Logging: Document technical issues and resolutions clearly in the company's ticketing/helpdesk system.

• Network & Peripheral Support: Assist with printer configurations, internet connectivity issues, VPN setup, and basic LAN/WAN troubleshooting.

Required Skills & Qualifications

• Experience: Minimum 6 months of relevant desktop support or IT helpdesk experience.

• Technical Aptitude: Strong working knowledge of Windows operating systems, Active Directory, Office 365, and hardware diagnostics.

• Soft Skills: Excellent problem-solving, communication, and customer service skills.

Rotational Shifts, 5 days work and 2 days rotational week offs

• It is a Full Time ఐటి / హార్డ్‌వేర్ / నెట్‌వర్క్ ఇంజనీర్ job for candidates with 6 months - 2 years of experience.