డెస్క్‌టాప్ సపోర్ట్ ఇంజనీర్

Job Summary

We are seeking a proactive and customer-focused IT Support/Desktop Support Engineer to provide technical support for Windows environments, hardware, networking, Office 365, and Active Directory. The ideal candidate should have hands-on experience in troubleshooting desktops, laptops, Outlook, printers, and network connectivity issues while ensuring timely incident resolution as per SLA.

Key Responsibilities

Desktop & Operating System Support

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Install, configure, and troubleshoot Windows 10/11 operating systems.

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Diagnose and resolve system slowness, application crashes, BSOD (Blue Screen of Death), and boot-related issues.

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Perform OS installation, formatting, data backup, and restoration.

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Configure BIOS settings and troubleshoot MBR/GPT partition-related issues.

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Boot systems in Safe Mode for advanced troubleshooting.

Active Directory & User Administration

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Create, modify, disable, and unlock user accounts in Active Directory.

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Join systems to domains and manage Group Policy (GPO).

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Provide password resets and user access management.

Networking Support

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Troubleshoot LAN/Wi-Fi and internet connectivity issues.

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Configure and verify TCP/IP, DNS, DHCP, Default Gateway, and IP settings.

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Understand Public IP and Private IP concepts.

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Use networking tools such as IPCONFIG, Ping, Tracert, and Netstat for troubleshooting.

Office 365 & Outlook Support

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Configure Microsoft Outlook and Office 365 accounts.

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Troubleshoot OST/PST file issues, mailbox synchronization, and email sending/receiving problems.

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Configure IMAP and POP3 email accounts.

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Resolve Outlook profile and mailbox-related issues.

Hardware & Peripheral Support

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Install and troubleshoot desktops, laptops, printers, scanners, and other peripherals.

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Install drivers, software applications, and antivirus solutions.

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Perform preventive maintenance and hardware replacement when required.

• It is a Full Time ఐటి / హార్డ్‌వేర్ / నెట్‌వర్క్ ఇంజనీర్ job for candidates with 1 - 3 years of experience.