డెస్క్‌టాప్ సపోర్ట్ ఇంజనీర్

RSR Infotech Pvt. Ltd. is a fast-growing IT solutions and services company dedicated to delivering innovative, scalable, and cost-effective technology solutions. We specialize in software development, IT infrastructure management, cloud solutions, and enterprise technology support for clients across various industries. Our mission is to empower businesses with technology that drives efficiency, growth, and digital transformation.

A Desktop Support engineer is responsible for troubleshooting the issues that appear on the company’s network. They resolve the issues of the clients with their knowledge of hardware and software applications.

Key Responsibilities:

⦁ Addressing user tickets for issues regarding hardware, software, and networking.

⦁ Assisting customers through installing applications and computer peripherals.

⦁ Providing technical support either by visiting on-site or through remote-access systems.

⦁ Providing IT networks and customer services to users inside and outside the company.

⦁ Guide users with step-by-step instructions to resolve the issues.

⦁ Customizing the desktop applications as per the needs of users and clients.

⦁ Advising on software and hardware upgrades.

• It is a Full Time ఐటి / హార్డ్‌వేర్ / నెట్‌వర్క్ ఇంజనీర్ job for candidates with 6 months - 1 years of experience.