డెస్క్‌టాప్ సపోర్ట్ ఇంజనీర్

Key Responsibilities

• Provide L1 support for desktops, laptops, printers, scanners, and peripherals.

• Troubleshoot Windows 10/11, MS Office, Outlook, and basic software issues.

• Perform basic hardware troubleshooting and system setup.

• Install and configure operating systems, software, and applications.

• Support Active Directory tasks such as password resets and domain joining.

• Troubleshoot basic LAN, Wi-Fi, VPN, and network connectivity issues.

• Install and troubleshoot local and network printers.

• Create, update, and close incidents/service requests through the IT ticketing system.

• Provide remote support to users using remote access tools.

• Assist with software updates, OS patch management, and preventive maintenance. • Maintain IT asset records and update system documentation.

• Escalate complex technical issues to the L2/L3 team or vendors.

• Ensure user issues are resolved within defined SLA timelines.

Required Skills

• Windows 10/11 Troubleshooting

• MS Office & Outlook

• Basic Active Directory

• Basic Networking – TCP/IP, LAN, Wi-Fi, DNS, DHCP, VPN

• Hardware & Software Troubleshooting

• Printer Troubleshooting

• IT Ticketing/ITSM Tools

• Remote Support Tools

• Good communication and customer support skills

Qualifications

• Bachelor's degree in computer science, Information Technology, or related field.

• 1–2 years of experience in Desktop/IT Support.

• It is a Full Time ఐటి / హార్డ్‌వేర్ / నెట్‌వర్క్ ఇంజనీర్ job for candidates with 1 - 2 years of experience.