Technical Support: Installing, configuring, and updating computer hardware, software,, and peripherals (printers, scanners).
Troubleshooting: Diagnosing and resolving network connectivity issues, system failures, and software malfunctions.
End-User Support: Providing prompt in-person or remote support to staff for daily technical issues.
System Administration: Managing user accounts and permissions in Active Directory, Google Workspace, or similar systems.
Onboarding/Offboarding: Setting up workstations, software, and hardware for new employees.
Documentation: Tracking, updating, and documenting IT incidents and solutions in a ticketing system.
Asset Management: Maintaining inventory of hardware, software, and licenses, and assisting with procurement