Desktop Support Engineer

• Technical support:

  Troubleshoot and resolve hardware, software, and network issues reported by users, providing support via phone, email, remote access, or in-person. 

• System maintenance:

  Install, configure, and maintain computer systems, software, and peripherals, including operating system upgrades and patches. 

• Hardware and software management:

  Set up new workstations for new employees, manage software installations, and perform regular system backups and maintenance. 

• Security:

  Ensure all systems comply with security policies by installing antivirus software, monitoring for breaches, and educating users on safe practices. 

• Inventory and procurement:

  Track IT assets, manage inventories of hardware and software licenses, identify needs for new equipment, and assist with purchasing. 

• User training:

  Train employees on how to use new software, apps, and hardware, and educate them on IT policies. 

• Documentation and reporting:

  Maintain detailed records of issues and resolutions in a ticketing system and prepare reports on system performance and user complaints. 

Additional duties

• Escalate complex issues to higher-level engineers or other teams when necessary. 

• Monitor network connections and perform basic network support, such as troubleshooting connectivity issues. 

• Provide emergency support during critical system failures or security breaches. 

• Collaborate with vendors to research new technologies and solutions. 

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• It is a Full Time ఐటి / హార్డ్‌వేర్ / నెట్‌వర్క్ ఇంజనీర్ job for candidates with 6 months - 6+ years Experience.