Hardware Support: Install, configure, and repair physical assets like desktops, laptops, printers, scanners, and mobile devices. This includes performing routine physical maintenance and hardware upgrades. [1, 2]
Software Deployment: Install, update, and license operating systems (Windows, macOS, Linux) and essential productivity applications (e.g., Microsoft 365, antivirus programs). [1]
Troubleshooting & Resolution: Diagnose and resolve technical issues remotely or in-person. This involves investigating system logs, testing workarounds, and restoring internet or network connectivity. [1, 2, 3]
Ticket & Incident Management: Document incoming issues, track progress, and close support requests using ticketing systems (e.g., Jira, ServiceNow). [1]
User & Account Administration: Manage user accounts, reset passwords, and configure access permissions via directory services like Active Directory. [1]
Asset Management: Track, man