JD as below
Provide L1 technical support for desktops, laptops, printers, and other IT peripherals.
Troubleshoot hardware and software issues for 100+ end users.
Install, configure, and maintain Windows OS, applications, and security tools.
Manage user accounts, mailboxes, and licenses in Office 365.
Handle support requests through ticketing tools such as ServiceNow/Jira/Freshservice/ZenDesk or similar.
Resolve incidents within SLA and escalate issues when required.
Support network connectivity issues (LAN, Wi-Fi, VPN).
Perform regular system updates, patching, and antivirus checks.
Set up and configure new devices for onboarding users.
Maintain IT asset records and documentation.
Provide remote support for offsite employees when needed