డెస్క్‌టాప్ సపోర్ట్ ఇంజనీర్

Role : Desktop Support Engineer

Work Location : Fortis Hospital , Jaipur

Shift : 6 days Rotational shift

Required Skills:

• Handle computer hardware, operating system, mail client, Network configuration & office application.

• Analytical problem-solving areas

• Can be able to installation, configuration of systems/ Printers and other peripherals.

• Coordinate with Warranty vendors for Break fix of desktops and laptops.

Roles & Responsibilities

Attend to all Incidents within the scope of PARTNER as allocated by Helpdesk Engineers.

• Escalate the Calls beyond knowledge to Incident Manager.

• Update Incident Manager on Call Status, Call Closure along with RCA/ Resolution Details,

• Update Antivirus Signatures & OS/Application Patches.

• Update Shift In charge/Program Manager about P4 Incidents,

• Provide Standby after taking prior approvals from Team Leader.

• Track pending calls for any follow-up action.

• Be familiar with all the printers and their installation procedures.

• Able to manage VC, Projector, Voice/ data related activity.

• Must be trained in end users’ application and device support

Hands-on experience with ticketing tools for tracking issues and managing service requests.

• It is a Full Time ఐటి / హార్డ్‌వేర్ / నెట్‌వర్క్ ఇంజనీర్ job for candidates with 1 - 3 years of experience.