Desktop Support Engineer

Provides technical support to end users by installing, maintaining, and troubleshooting computer hardware, software, networks, and IT systems. They ensure employees can effectively use technology in a business environment.

Key Responsibilities

• Install, configure, and maintain desktops, laptops, printers, and peripheral devices

• Troubleshoot hardware, software, and network issues

• Provide technical support via phone, email, remote access, or in person

• Set up user accounts, passwords, and access permissions

• Install and update operating systems and software applications

• Monitor and maintain IT inventory and asset records

• Configure email clients, VPNs, and collaboration tools

• Escalate complex technical issues to senior IT teams

• Maintain documentation of support tickets and resolutions

• Ensure compliance with company IT policies and security standards

Required Skills

• Knowledge of Windows, macOS, and basic Linux systems

• Familiarity with Active Directory, Office 365, and networking concepts

• Strong troubleshooting and problem-solving abilities

• Understanding of hardware components and peripherals

• Experience with remote support tools and ticketing systems

• Good communication and customer service skills

• Ability to work under pressure and manage multiple issues

Qualifications

• Bachelor’s degree or diploma in Computer Science, Information Technology, or related field

• 1–3 years of IT support or help desk experience (varies by role level)

• It is a Full Time ఐటి / హార్డ్‌వేర్ / నెట్‌వర్క్ ఇంజనీర్ job for candidates with 2 - 4 years of experience.