డెస్క్‌టాప్ సపోర్ట్ ఇంజనీర్

Job Summary

We are looking for a skilled and dedicated Desktop Support Engineer to provide technical support to end users, troubleshoot hardware and software issues, and ensure smooth functioning of IT infrastructure. The ideal candidate should have good technical knowledge, troubleshooting skills, and the ability to resolve IT-related issues within defined timelines.

Roles & Responsibilities

• Provide L1/L2 technical support to employees for desktop, laptop, and IT-related issues.

• Install, configure, and troubleshoot Windows 10/11 operating systems.

• Troubleshoot hardware issues related to desktops, laptops, printers, scanners, keyboards, and other peripherals.

• Install and configure software, applications, antivirus, and security updates.

• Provide support for MS Office, Outlook, Microsoft 365, and MS Teams.

• Manage user accounts, password resets, and account unlocks in Active Directory.

• Troubleshoot LAN, WAN, Wi-Fi, VPN, and internet connectivity issues.

• Configure and troubleshoot printers and network devices.

• Maintain IT asset inventory and update hardware/software records.

• Monitor and resolve IT support tickets within SLA timelines.

• Coordinate with network and server teams for escalated issues.

• Ensure proper documentation of incidents and resolutions.

Required Skills & Qualifications

• Bachelor's degree or Diploma in IT, Computer Science, or a related field.

• 1–3 years of experience in Desktop Support / IT Support.

• Good knowledge of Windows 10/11 troubleshooting.

• Basic understanding of networking concepts (TCP/IP, DNS, DHCP, LAN).

• Hands-on experience with Active Directory.

• Knowledge of Microsoft Office, Outlook, and Microsoft 365.

• Experience in hardware and software troubleshooting.

• Good communication and problem-solving skills.

• Ability to work independently and handle multiple support requests.

Preferred Skills

• Knowledge of ITIL and ticketing tools such as ServiceNow, Jira, or Freshservice.

• Basic knowledge of remote support tools such as AnyDesk and TeamViewer.

• Knowledge of endpoint security and antivirus management.

• It is a Full Time ఐటి / హార్డ్‌వేర్ / నెట్‌వర్క్ ఇంజనీర్ job for candidates with 1 - 5 years of experience.