Desktop Support Engineer

A Desktop Support Engineer is responsible for providing technical assistance and support to users for computer systems, hardware, software, and network-related issues. They ensure that employees can work efficiently by troubleshooting and resolving IT problems.

Desktop Support Engineer – Job Description

Position Title

Desktop Support Engineer

Job Summary

The Desktop Support Engineer provides first-level and second-level technical support for desktops, laptops, printers, mobile devices, operating systems, software applications, and network connectivity issues. The role involves installing, configuring, maintaining, and troubleshooting IT equipment and ensuring smooth day-to-day operations.

Key Responsibilities

• Install, configure, and maintain desktop computers, laptops, printers, and peripherals.

• Diagnose and resolve hardware, software, and operating system issues.

• Provide technical support to end users via phone, email, remote tools, or in person.

• Install, upgrade, and support Windows, macOS, and business applications.

• Configure and troubleshoot network connectivity, Wi-Fi, VPN, and email issues.

• Manage user accounts, passwords, and permissions using directory services.

• Perform system updates, patch management, and antivirus maintenance.

• Monitor and maintain IT asset inventory and documentation.

• Escalate complex issues to senior IT teams when necessary.

• Support onboarding and offboarding activities for employees.

• Ensure compliance with IT security policies and best practices.

Required Skills

• Strong knowledge of Windows operating systems (Windows 10/11).

• Basic knowledge of networking concepts (TCP/IP, DNS, DHCP, VPN).

• Experience with Active Directory and Microsoft 365 administration.

• Knowledge of hardware troubleshooting and replacement.

• Familiarity with ticketing systems such as ServiceNow, Jira, or Zendesk.

• Remote support experience using tools like TeamViewer or AnyDesk.

• Good communication and customer service skills.

• Problem-solving and analytical abilities.

Qualifications

• Bachelor's degree or Diploma in Computer Science, Information Technology, or related field.

• Certifications such as CompTIA A+, Microsoft Certified: Modern Desktop Administrator Associate, or ITIL Foundation are preferred.

• 1–5 years of experience in desktop support, help desk, or IT support roles.

Preferred Experience

• Microsoft 365 administration.

• Active Directory and Group Policy management.

• Printer and scanner support.

• Basic server and cloud support.

• IT asset management.

Sample Resume Keywords

Desktop Support, Technical Support, Help Desk, Windows 11, Active Directory, Microsoft 365, Office 365, VPN, DNS, DHCP, TCP/IP, Hardware Troubleshooting, ServiceNow, Remote Support, IT Asset Management, Endpoint Management, User Administration.

• It is a Full Time ఐటి / హార్డ్‌వేర్ / నెట్‌వర్క్ ఇంజనీర్ job for candidates with 1 - 4 years of experience.