Desktop Support Engineer

We are looking for a Desktop Support Engineer responsible for providing technical support, troubleshooting hardware/software issues, and maintaining IT systems for end users. The candidate should have basic networking knowledge, operating system troubleshooting skills, and good communication abilities.

Key Responsibilities

• Install, configure, and troubleshoot desktops, laptops, printers, and scanners.

• Provide support for Windows OS, MS Office, Outlook, and basic applications.

• Troubleshoot hardware issues such as RAM, HDD/SSD, motherboard, SMPS, etc.

• Configure and troubleshoot network connectivity issues (LAN/Wi-Fi).

• Install and configure antivirus and software updates.

• Handle user complaints through calls, emails, or ticketing systems.

• Support remote users using remote desktop tools.

• Manage user accounts, password reset, and email configuration.

• Coordinate with vendors for hardware replacement and warranty support.

• Maintain IT asset inventory and daily service reports.

• Ensure timely closure of assigned support tickets.

Required Skills

• Knowledge of Windows 10/11 installation & troubleshooting

• Basic Networking (IP, DNS, LAN, Wi-Fi)

• Hardware troubleshooting knowledge

• MS Office & Outlook support

• Printer installation and troubleshooting

• Remote support tools knowledge

• Good communication and problem-solving skills

Preferred Qualifications

• Diploma / Bachelor’s Degree in IT, Computer Science, or related field

• Basic certifications like:

  • CompTIA A+

  • N+

  • Hardware & Networking

Additional Requirements

• Willingness to travel for onsite support (if required)

• Ability to work in rotational shifts or field support

• Team player with customer handling skills

• It is a Full Time ఐటి / హార్డ్‌వేర్ / నెట్‌వర్క్ ఇంజనీర్ job for candidates with 2 - 5 years of experience.