Desktop Support Engineer

We are looking for a Desktop Support Engineer to join our team at Cantik Technologies to provide on-site IT support, resolve hardware and network issues, and ensure smooth functioning of end-user systems. This role offers an excellent opportunity to work in a technology-driven environment.

Key Responsibilities:

• Install, configure, and maintain desktops, laptops, and workstations.

• Diagnose and resolve hardware and software issues.

• Replace components such as RAM, HDD/SSD, motherboard, keyboard, battery, display, and adapters.

• Install, upgrade, and configure Windows operating systems.

• Troubleshoot LAN/WAN connectivity issues.

• Support and configure switches, routers, and access points.

• Perform cable tracing, patching, and network port activation.

• Install and troubleshoot printers, scanners, webcams, and other peripherals.

• Coordinate with OEM vendors for warranty and service support.

• Maintain service reports and documentation of support activities.

• Attend on-site service calls and ensure timely issue resolution.

Job Requirements:

The minimum qualification for this role is a Diploma or bachelor's degree in computer science, IT, Electronics, or a related field with 6 months to 2 years of experience in Desktop Support, IT Hardware Support, or Technical Support.

Candidates should have hands-on knowledge of:

• Desktop & Laptop Support

• Hardware Troubleshooting and Break-Fix Support

• Windows OS Installation and Configuration

• LAN/WAN Networking

• Switches, Routers, and Access Points

• Printer and Peripheral Support

• End-User Support

Additional Requirement:

• This is a 100% field-based role, and candidates must be willing to travel extensively within the assigned location for customer support calls.

• It is a Full Time ఐటి / హార్డ్‌వేర్ / నెట్‌వర్క్ ఇంజనీర్ job for candidates with 6 months - 1 years of experience.