Provide onsite/field desktop support for users and endpoints.
Troubleshoot Windows, laptops, desktops, printers, network and hardware issues.
Install, configure and maintain PCs, laptops, software and peripherals.
Support Active Directory, Office 365/Microsoft 365, VPN and basic networking.
Handle ticketing, incident management and IT asset management.
Perform system upgrades, patching and preventive maintenance.
Maintain documentation and meet SLA requirements..