Associate Network Engineer

Associate Network Engineer POSITION SUMMARY Responsible for monitoring and troubleshooting of Client network equipment and ensure connectivity to CDK Data Centers. Skills in Network (LAN/WAN/VOICE) technologies. Troubleshoots network systems to eliminate problems and make improvements, should familiar with networking concepts, practices, and procedures. Uses experience and judgment to perform a wide variety of tasks, as well as plan and accomplish goals. PRIMARY RESPONSIBILITIES: Creates case logs, record information, establish resolution time, follow up on issues, and escalate complex issues Assesses issues and establish a course of action to guide the client/associate to timely resolution of inquiry Troubleshoots network problems and implements corrective action Maintain network performance by performing network monitoring and analysis, and performance troubleshooting network problems; escalating problems to vendors. Practically applies knowledge of CDK case resolution process, policies, and escalation methodology Provides other ad hoc support and duties as assigned Works in an environment with competing priorities Provide 24x7x365 rotational support of production systems and services Document and improve the CDK Hosting IT knowledge management system QUALIFICATIONS: 1-3 years of experience in a technical role preferably next gen WAN technology like SDWAN Hands on experience in networking, routing and switching - Preferably on Cisco Professional communication skills (written and verbal) - Mandatory College degree in a technical field or equivalent work/industry related experience Scripting knowledge - Python Ability to work in a high-volume, complex, diverse environment to match a fast paced organization Strong focus on supporting the business customers Good understanding of networking/network concepts Practical experience in a NOC/Managed Services environment Industry certification like CCNA preferred Monitoring tools - Solarwinds, ThoudandEyes, Zenoss Equal Employment Opportunity (EEO) At CDK, we believe inclusion and diversity are essential in inspiring meaningful connections among our people. We foster an open and inclusive environment where diverse perspectives are valued, enabling everyone to bring their authentic selves to work and make a meaningful impact. CDK is an Equal Opportunity Employer committed to creating an inclusive workplace where all employees and applicants are treated with fairness, dignity, and respect. Employment decisions are made without regard to race, color, caste, religion, creed, gender, gender identity or expression, sexual orientation, age, marital status, disability, nationality, ethnic origin, or any other characteristic protected under applicable law. Non-Discrimination and Reasonable Accommodation Employees must be able to perform the essential functions of their role satisfactorily. CDK is committed to providing reasonable accommodations to qualified individuals with disabilities or other protected needs in accordance with applicable laws, unless doing so would impose an undue hardship on the organization. CDK retains the right to change or assign other duties to this position as needed. Experience Level Mid Level