Sales Executive – Job Responsibilities
Lead Generation: Identify and generate new business leads through field visits, cold calling, online platforms, references, and market research.
Customer Visits: Conduct regular customer visits and understand their pest control requirements.
Sales Conversion: Prepare quotations, negotiate with customers, follow up, and convert leads into confirmed orders.
Target Achievement: Achieve assigned monthly sales and collection targets.
Follow-Up: Maintain regular follow-up with new leads, existing customers, and pending quotations.
Customer Relationship: Develop and maintain strong relationships with clients to generate repeat business and referrals.
Site Coordination: Coordinate with the technical/operations team for site inspections, service requirements, and execution.
Collection: Follow up with customers for pending payments and support the accounts team in timely collections.
Reporting: Maintain daily visit reports, lead status, quotation details, follow-up records, and sales/collection updates in CRM.
Market Development: Identify new market opportunities, corporate clients, residential projects, restaurants, warehouses, factories, schools, hospitals, and other potential customers.
Competitor Analysis: Monitor competitor pricing, services, and market activities and report important updates to management.
Customer Feedback: Collect customer feedback and coordinate with the concerned team to resolve service-related issues.
Professional Communication: Maintain professional communication with customers through calls, WhatsApp, email, and meetings.
Team Coordination: Work closely with the Sales, Operations, Technical, and Accounts teams to ensure smooth customer handling.
Key Performance Indicators (KPIs)
Monthly Sales Target
New Leads Generated
Customer Visits
Quotations Generated
Lead Conversion Ratio
New Customers Acquired
Collection Achievement
Follow-Up Efficiency
Customer Retention
CRM & Daily Reporting Compliance