Field Support Engineer

Job Title: Field Support Engineer

Role Summary

The Field Support Engineer is a mobile technical expert dedicated to ensuring the continuous operation of electronic instrumentation at client facilities. This role requires a blend of high-level technical diagnostic skills and "white-glove" customer service to manage high-pressure breakdown situations and complex onsite integrations.

Core Responsibilities

• Onsite Erection & Commissioning: Supervise the physical placement (erection) and electrical integration of instruments. Perform the "Power-On" tests and final hand-over to the client.

• Preventive & Predictive Maintenance: Manage the AMC (Annual Maintenance Contract) calendar for assigned accounts. Perform routine calibrations to ensure instruments remain within specified accuracy tolerances.

• Emergency Breakdown Support: Travel at short notice to troubleshoot critical system failures. Identify if the issue is hardware-based (PCB failure, sensor drift) or environmental (power surges, improper grounding).

• Site Surveys: Conduct pre-installation visits to evaluate site readiness, ensuring power, cabling, and mounting requirements are met before the equipment arrives.

• Technical Liaison: Act as the bridge between the client and the R&D/Factory team. Provide detailed feedback on recurring product flaws observed in the field.

• Spares Management: Maintain a personal inventory of critical "trunk stock" (spare boards, cables, and fuses) to ensure first-time-fix rates are high.

Technical Skills Matrix

Feature Field Support Requirement Diagnostics : Expert level with Multimeters, Loop Calibrators, and HART Communicators.

Schematics : Ability to read and red-line P&IDs (Piping and Instrumentation Diagrams) and Wiring Loop drawings.

Digital Skills : Configuration of Modbus, RS485, or 4-20mA signals; basic PLC logic troubleshooting.

Documentation : Creation of detailed "Root Cause Analysis" (RCA) reports for the client's engineering team

• It is a Full Time ఫీల్డ్ అమ్మకాలు job for candidates with 0 - 2 years of experience.